For your security and protection against identity theft, all changes to your email or account details must go through a verification process. This ensures that only you can update your account.
Changing Your Email Address
Contact support via live chat to request an email change. A support agent will guide you through the secure process.
-
You cannot complete the change directly in chat. You will need to send an email from your new email address with:
Subject: “Email Address Change Request”
Body: Include your old and new email addresses and the reason for the change
Attachment: A clear photo of yourself holding your ID next to your face
Once your email is verified, your request will be processed securely.
Updating Your Address or Personal Details
-
Contact support and provide:
Your current (old) address
Your new address
A valid proof of address document (bank statement, utility bill, or government-issued document issued within the last 3 months)
Once verified, your change will be securely processed.
Why Verification is Important
Protects your account from unauthorized access
Ensures that only you can approve changes
Confirms that your information remains secure
Support will never ask for sensitive information outside this verified process
Tips for a Smooth Process
Send emails from your new email address only; requests from unverified addresses will not be processed
Ensure all IDs and documents clearly match your account information
Allow time for verification, as changes may take a short while to complete
Following these steps helps keep your account safe and ensures changes are processed accurately
For assistance, contact Daruma Support at support@daruma.us.
Comments
0 comments
Article is closed for comments.