At Daruma US, we strive to provide a safe, fair, and secure environment for all players. Occasionally, an account may be blocked, restricted, or temporarily paused to protect your account, prevent fraud, and comply with legal requirements.
Here’s what you need to know and some common reasons this may happen.
Common Reasons Accounts Are Blocked
1. Suspicious or unusual activity
Accounts may be temporarily restricted if we detect activity that appears inconsistent with normal, secure use of the platform. This often includes issues related to VPNs, location irregularities, or other signals that prevent us from confirming the account is being accessed safely.
Common examples include:
Accessing the platform while using a VPN or similar masking tool
Location information that does not align with your account details or cannot be reliably verified.
Activity that triggers standard security checks meant to protect your account
These restrictions are primarily in place to ensure safe gameplay and to confirm that the account is being used by the rightful owner.
2. Verification issues (KYC)
Your account may be paused if required documents are missing or unclear. This includes:
Identification documents that are expired, inconsistent, unreadable, or incomplete
Information that does not match your account details (name, address, date of birth)
Additional verification requirements for higher-value redemptions
3. Payment concerns
Restrictions may be placed if there are issues related to payment activity, such as:
A payment method that does not match the account owner
Multiple failed transactions or chargebacks
Use of fraudulent or unauthorized payment methods
4. Fraud or promotional abuse
To maintain a fair platform, accounts may be blocked if there is evidence of:
Creating or using multiple accounts for additional sweepstakes entries or prizes
Misusing promotions or bonus offers
Attempted account takeovers or claims of unauthorized access
5. Legal or compliance requirements
Certain regulations may result in account limitations, including:
Residing in a state where Sweeps Coins are restricted (in which case gameplay is limited to Gold Coins)
Flags triggered under anti-money laundering (AML) rules or “politically exposed person” (PEP) criteria, which may require further review
What Happens When Your Account Is Blocked
Most restrictions are temporary and remain in place while information is reviewed or unusual activity is investigated.
You will receive an email or in-app message explaining the next steps.
Providing accurate and complete documentation typically speeds up the process.
How to Avoid Account Blocks
Use only one account per person and ensure all information is accurate
Do not share login credentials or devices with other players
Use payment methods registered in your own name
Follow promotional rules and play responsibly
Respond promptly to any verification requests
Key Takeaways
Account blocks are implemented for security, compliance, and fairness
Most pauses are temporary and resolved once verification is complete
Providing correct documentation and following instructions helps restore access quickly
Never share your password or personal information with anyone.
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